Work
Experience
2020 - 2022
Mortgage Loan Processor Assistant @ Guild Mortgage
Worked with senior loan processors to communicate with borrowers missing conditions and 3rd parties to complete the purchase or refinance of their homes.
2016 - 2020
Consumer Lending Specialist @ San Diego County Credit Union
Communicated with borrowers effectively regarding the stipulations required to proceed with their loan.
2016 - 2016
Express Loan Specialist @ San Diego County Credit Union
Received calls from members and answered any questions regarding credit union loan types available and submitted their application(s) for review.
2015 - 2016
Loan Consultant @ BlueYield
My first big job after graduating college! Helped clients obtain a better auto loan rate within our group of lenders.
Education
2022
Google UX Certificate l UX Design
Learned the fundamentals of UX Design, UX Research, Wireframing, Lo and High Prototypes, mockups etc.
2014
La Sierra University | Bachelor's Degree in Business Management & Spanish, Minor in History
2nd yeah of college I studied abroad in Spain for a year, not a bad trade off if I do say so myself.
Skills
& Expertise
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Hard Skills
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Figma, User First Approach, Personas, Storyboarding, Wireframing, User Research Low & High Fidelity
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Soft Skills
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Patient, Active Listening, Adaptability, Team Oriented, Teachable
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